Knowledgebase

This article explains setting up email on your Blackberry device

In this guide we'll show you how to set up email on your Blackberry device through the Blackberry Internet Service (BIS) portal. You can access BIS with most web browsers and once you've set up your email address(es), they'll automatically appear on your Blackberry.

Method 1: If you have BIS Subscription

Register your Blackberry with BIS

To use this guide, you'll need to register your Blackberry device on your provider's Blackberry Internet Service (BIS) portal.

If you don't know provider's BIS portal you can find it by searching Google for BIS 'your provider' (e.g. Etisalat UAE). You'll need your Blackberry a PIN and IMEI number to register.

Setting up your email

1. Log in to your providers BIS portal. If this is the first time you've set up an email account on your Blackberry, the Set Up Email screen will appear automatically (continue to step 2). Otherwise, click Set Up Another Email Account.

2. Select Add an existing email account and fill in your email details.

Email address Enter the address you're setting up, this could be hosted domain address ([email protected])
Password Enter the password for the email address you're setting up

When you've done this, click Next.

3. After a few moments you'll see an error message stating that more details are required to set up this email.

Click provide additional settings.

4. Fill in your account details (see below the screenshot if you need help with this).

Email address & Email password: These should already be filled in as per step 2
Email server: For POP/IMAP, this is mail.domain.com
User name: Enter the email username for the address you're setting up

When you've done this, click Next.

Click Finish. Within a few minutes you should receive a notification on your Blackberry. This will confirm the new email address is ready to use on your phone – and that's it!

Method 2: If you don't have BIs Subscription

You can configure your blackberry in the following steps below, the things you will need include:

• Your domain name (xxxxxx.com),
• your Email address ([email protected])
• and your email password.

Setting up your Blackberry:

1. From your BlackBerry home screen, select the BlackBerry Set-up icon, then choose Personal Email Set-up. (On older devices, just look for the Personal Email Set-up icon.)
2. Select Personal Email Set-up.
3. Accept the Terms and Conditions.
4. On the Email Account Set-up page, enter your full email address ([email protected]) but leave the Password: field BLANK. Select Next.
5. You'll see a screen that says 'We were unable to configure [[email protected]].' Select I will provide the settings to add this email account, then Next.
6. Select Internet Service Provider Email (POP/IMAP), then Next.
7. Select I will provide the settings to add this email account, then Next.
8. You'll see 'The BlackBerry Internet Service could not configure [[email protected]] email account.' Select Provide The Settings to continue.
9. In the 'User name:' field, enter your full email address ([email protected]). Then enter your password in the 'Password:' field.
10. In the 'Email server:' field, enter your mail server mail.xxxxxx.com then select Next.
11. If IMAP access was successfully configured, select OK.
12. Below your newly added email address, select Edit.
13. Select Advanced Settings at the bottom.
14. Make sure the port is set to '25'
15. Select Save.

There should now be a new mailbox icon on your BlackBerry home screen, Once you see this icon, follow these steps to ensure proper configuration:

1. Click the mailbox icon.
2. Open the menu by pressing the jog wheel or BlackBerry menu button, then select Options.
3. Select Email Reconciliation.
4. Confirm the following settings:
   • Delete On: Mailbox & Handheld
   • Wireless Reconcile: On
   • On Conflicts: Mailbox Wins
5. Select Save.

If you have further questions about configuring your blackberry device please visit http://na.blackberry.com/eng/support/.