After a recent firewall upgrade, remote database access is strictly restricted to ensure maximum server security. This feature is now available exclusively for users on the Business Plan.
Follow this step-by-step tutorial to whitelist your IP address and allow remote SQL/database connections to your database.
Prerequisites
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You must be subscribed to an active Business Hosting Plan.
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Access to your Plesk Control Panel credentials.
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Your current public IP address (you can check it by visiting
whatismyip.com).
Step-by-Step Guide
Step 1: Log in to Plesk Control Panel
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Access your Plesk Control Panel login link provided :
https://plesk.hostbreak.com/login_up.php
https://plesk3.hostbreak.com/login_up.php -
Enter your Username and Password to log in.
Step 2: Navigate to Databases
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On the Plesk Dashboard, go to the Websites & Domains section.
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Click on Databases under the Files & Databases section.
Step 3: Select Database User
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Under the Databases section, click on the User Management / Database Users tab or click on the specific Database User you wish to configure.
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Select the database user to edit its settings.
Step 4: Configure Remote Access and Whitelist IP
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Scroll down to the Remote access section.
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Select the option "Allow remote connections from".
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In the text box provided below, enter the IP address (or range/CIDR) from which you want to establish remote database connections (e.g.,
192.168.1.110or10.1.0.0/16). -
Click OK or Save to apply the changes.
Important Notes:
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Pre-moderation / Firewall Sync: Changes made to remote access settings will automatically sync with the firewall system.
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Dynamic IPs: If your internet service provider uses dynamic IP addresses, you will need to update your whitelisted IP in Plesk whenever your public IP changes.
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Upgrade Notice: If you are using a standard plan and do not see remote access options available, please upgrade your hosting package to the Business Plan to unlock this capability.
