Description
If you're trying to publish a post or upload media in WordPress admin and the upload icon just keeps spinning without ever completing — even after trying different internet connections — this is usually caused by a security block on our end, not an issue with your WordPress site or your network.
What's happening
Our servers run security systems (including ModSecurity and our firewall) that monitor for unusual activity. Certain WordPress actions — such as a plugin or theme attempting to change PHP settings during an upload — can trigger these rules, which may block the request or temporarily block your IP address. This is a protective measure, and it isn't something you can fix from the WordPress admin or cPanel yourself.
What to do
- Note your current public IP address (you can check it at
https://www.whatismyip.com). - Contact our support team at support@hostbreak.com or open a ticket from your Client Area, and include:
- Your domain name
- Your IP address
- A short description ("WordPress upload/post never completes")
- Our team will review your server's security and firewall logs to identify which rule is being triggered, and apply the fix on our end.
Once resolved, you should be able to publish posts and upload media normally.
Related articles: How to unblock IP
