Applies to: Linux Shared & Reseller Hosting Customers
Description
If you are unable to access your cPanel, Webmail, website, or email services, this is usually because your IP address has been blocked by our firewall. An IP is blocked automatically after 5 failed login attempts to any service within a 10-minute window. This is a security measure to protect your account from brute-force attacks.
How to get your IP unblocked
- Find your current public IP address by visiting a site such as
https://www.whatismyip.comor searching "what is my IP" in Google. - Copy the IPv4 address shown (it will look like
123.45.67.89). - Contact our support team with your IP address using one of these options:
- Open a support ticket from your Client Area at
https://portal.hostbreak.com/clientarea.phpunder Support → Open Ticket. - Email us at support@hostbreak.com with your IP address, your domain name, and a brief description of the issue.
- Open a support ticket from your Client Area at
- Our team will check the firewall, remove your IP from the blocked list, and confirm once it's done.
Tip: Include your domain name or cPanel username along with your IP address — this helps our team locate your account and confirm the block faster.
Why does this keep happening?
If your IP is blocked repeatedly, it's usually caused by:
- An incorrect saved password in an email client, FTP client, or phone mail app that keeps retrying automatically.
- Multiple people or devices sharing the same network/IP, where one failed login affects everyone.
- A forgotten or outdated password being retried by a script or scheduled task.
Check your email clients and any saved logins for outdated passwords — this is the most common cause of repeated blocks.
Note: Your IP address can change over time, especially on home broadband or mobile connections. If you were unblocked previously but are blocked again, you may have a new IP — repeat the steps above with your current IP.
If you continue to face issues accessing cPanel, Webmail, or your website after being unblocked, contact us at support@hostbreak.com.
