Auto SSL from cPanel is not installing certificate on domain when AutoSSL is run

When you run AutoSSL it does not activate SSL on the domain and the domain gives SSL certificate error when checked on browser due to self-signed/wrong certificate.

Most likely this error is because the domain in question is excluded from SSL/TLS. To confirm, SSH to your server and run this command:

uapi --user=<cpanel_user_name> SSL get_autossl_excluded_domains| egrep '^\s+excluded'

If the output is similar to this:

     excluded_domain: domain.com
     excluded_domain: www.domain.com

You need to include domains during AutoSSL, you can follow these steps:

  1. Log in to cPanel for the domain/user in question.
  2. Navigate to SSL/TLS Status.
  3. Search for the domain in question.
  4. To the right of the domain, there will be a blue button labeled 'Include During AutoSSL' go ahead and click that.
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