Why Can't See My Website With WWW prefix?

This article applies to:

  • Plesk 9

If you can view your website as "domain.com" but cannot view it with WWW as "www.domain.com" then it means you did not setup your domain correctly in Plesk.

When creating domain in Plesk you see the following form:

If when creating domain you do not tick WWW box then domain will be created without WWW hostheader which will result in website accessible only as "domain.com".

How to Fix this?

The quickest self service solution is to remove the website and recreate with WWW checkbox turned on.

Alternate solution is lengthy, it requires WWW CNAME entry in DNS and setup of WWW hostheader in web server. This requires technical support intervention so if you want to follow this contact support.

Was this answer helpful? 21 Users Found This Useful (115 Votes)