You can move a Web Hosting Order along with all its related Services from your existing Customer Control Panel to another Customer, by following the steps mentioned below:
1. Login to your Control Panel.
2. Search for the Web Hosting Order and proceed to the Order Details view.
If domain is suspended , first get in unsuspended.
3. Click Move Services link on the top right-hand side of the screen, to initiate the process.
4. Here, you would have to mention the following details:
o Customer Username (Email Address): Mention the Customer Username (Email Address) of the Customer account where you wish to move the Email Hosting Order.
o Customer ID: The Customer ID is a unique number associated with a Customer's Profile. If you do not know the Customer ID of the new account, you can find it in Settings -> Primary Profile in the new Customer Control Panel.
o If you are moving the Web Hosting (Web Services) Order under a different Reseller, but have not created a Customer Account under that Reseller, you need to correspond with this Reseller for your Customer ID andUsername (Email Address) to move your domain name to this Customer Control Panel.
5. Select whether you wish to retain the existing Contact Details after the domain name associated with the Web Hosting (Web Services) Order is moved to the new Customer Control Panel. This will keep the Who is Details of your domain name as is, even after moving the domain name. If you do not select this option, then the Contact Details will change to the Default Contacts of the new Customer Control Panel.
o if you choose to retain the existing Contact Details, then the current CED Contact would continue to be used for your .ASIA domain name, even after the Move.
o if you choose to not retain the existing Contact Details, then the Registrar's default CED Contact would be used for your .ASIA domain name after the move.
6. Confirm that the Customer account to which you are moving this Web Hosting (Web Services) Order, is the one you really intend to and click the Confirm button.
If you purchased a Web Hosting (Web Services) Order for a .EU domain name Order already present in your Control Panel, then you need to first complete moving your .EU domain name Order. Once the action of moving your .EU domain name Order is complete, you can move the Web Hosting (Web Services) Order to the new Customer by following the process explained above.
Moving a .EU domain name Order to another Customer
- If you have purchased a Web Hosting (Web Services) Order for a .UK domain name Order already present in your Control Panel, then you cannot move this Order.
- Third level .ME domain names can be registered only by Montenegrin individuals and entities. Hence, if you are moving a Web Hosting (Web Services) Order for a Third level. ME domain name Order already present in your Control Panel, do ensure that the Customer to whom you are moving has the Default Registrant Contact as a Montenegrin individual or entity.
- When a .TEL domain name is registered, the system automatically creates an account for accessing the .TEL Hosting Control Panel and sends the login details to the Registrant Contact. If moving of your Web Hosting (Web Services) Order associated with a .TEL domain name Order already present in your Control Panel involves change of the Registrant Contact, then you need to update the email address associated with the .TEL Hosting Control Panel for this domain name.
Updating the email address associated with a .TEL Hosting Control Panel
- If you have purchased a Web Hosting (Web Services) Order for a .NZ domain name Order already present in your Control Panel, then you cannot move this Order.
- If you purchased a Web Hosting (Web Services) Order for a .CA domain name Order already present in your Control Panel, then you cannot move either of the Orders, since the associated .CA domain name can not be moved.
- If you purchased a Web Hosting (Web Services) Order for a .ES domain name Order already present in your Control Panel, then you cannot move either of the Orders, since the associated .ES domain name can not be moved. The .ES Registryneither allows modification of any Contact Details of the Registrant Contact nor allows selecting of another Contact as the Registrant Contact.
You may encounter an error while attempting to move services for a web hosting order if;
- One or more Services for this domain name are currently being processed.
- There is a Pending Invoice for any Service associated with this domain name.
- There are one or more Services under another Customer
- One or more Products/Services are currently under the Money Back Period. (This would imply that deletion of that particular Product/Service would entitle you to a refund.)
- You will encounter the below error in the case of attempting to Move / Push a Web Hosting Order to a deleted Customer's account:
- New Customer's status prohibits this operation
- In this case, the Moving / Pushing of the Order is not possible. In order to essentially Move / Push this Web Hosting Order away from the current Customer, you will have to add / create the new Customer account.
- If your Web Hosting Order is for a .DE domain name that is also present in the same Customer account, then while Moving you will encounter the following error message if the Customer you are moving to, does not have a .DE Contact with either the Registrant or the Administrative Contact with the country as Germany.
- Either registrant or admin contact must be a resident of Germany
